Shipping policy

Shipping Policy

Last updated: May 22, 2026

Thank you for shopping with PawLux Pro. This Shipping Policy explains how we process, ship, and deliver orders placed through pawluxpro.shop.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing time does not include weekends or public holidays. During high-demand periods, promotional events, or holidays, processing may take slightly longer.

Shipping Time

Estimated delivery times may vary depending on your location and the shipping carrier.

Typical estimated delivery time:

United States: 3–4 business days
International orders, if available: 7–10 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, customs, incorrect addresses, or other circumstances outside our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout unless a free shipping promotion is available.

If your order qualifies for free shipping, the free shipping option will appear at checkout.

Order Tracking

Once your order ships, you may receive a shipping confirmation email with tracking information, if tracking is available.

Please allow 24–72 hours for tracking updates to appear after the tracking number is issued.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

PawLux Pro is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@pawluxpro.shop

We will do our best to update the address before the order is processed, but we cannot guarantee changes after an order has been placed.

Delayed or Missing Orders

If your order is delayed, please check your tracking information first.

If your tracking has not updated for several days or your package appears to be missing, contact us at:

support@pawluxpro.shop

Please include your order number and the email address used at checkout.

Lost or Stolen Packages

PawLux Pro is not responsible for packages marked as delivered by the carrier but reported as lost or stolen.

If your package is marked as delivered and you cannot locate it, please check with neighbors, household members, your building office, or the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include your order number and clear photos or videos of the damaged item and packaging so we can review your case.

Customs, Duties, and Taxes

For international orders, customs fees, duties, taxes, or import charges may apply depending on your country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise at checkout.

Shipping Restrictions

We may not be able to ship to certain countries, regions, P.O. boxes, military addresses, or remote areas.

If we are unable to ship to your address, we will contact you and may cancel and refund your order.

If you have any questions about shipping or delivery, contact us at:

support@pawluxpro.shop