Privacy policy

Last updated: May 22, 2026

This Privacy Policy describes how PawLux Pro (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from pawluxpro.shop.

Information We Collect

When you visit our store, we may collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

This may include:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Order details
- IP address
- Browser and device information
- Pages viewed and actions taken on our website

How We Use Your Information

We use your information to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve our website and customer experience
- Detect and prevent fraud
- Comply with legal obligations
- Send marketing emails or offers, only if you have opted in

Payment Information

Payments are processed securely through Shopify and approved payment providers. We do not store your full credit card information on our servers.

Sharing Your Information

We may share your information with trusted third parties that help us operate our store and provide services to you, including:
- Shopify, our ecommerce platform
- Payment processors
- Shipping and fulfillment providers
- Email and customer support tools
- Analytics and advertising platforms, if used

We do not sell your personal information.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support advertising or marketing efforts.

You can control or disable cookies through your browser settings, but some parts of the website may not function properly without them.

Email Marketing

If you subscribe to our emails, we may send you product updates, offers, and promotional messages. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

Data Retention

We keep your personal information only as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of your information
- Request deletion of your information
- Opt out of marketing communications
- Ask how your information is used or shared

To make a privacy request, contact us at:

support@pawluxpro.shop

Security

We take reasonable measures to protect your personal information. However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our store is not intended for children under the age of 13. We do not knowingly collect personal information from children.

International Customers

If you access our store from outside the country where our business is based, your information may be transferred, stored, and processed in countries where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

If you have any questions about this Privacy Policy or how your personal information is handled, contact us at:

support@pawluxpro.shop